This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. As a customer service specialist , you will you'll be at the heart of the operation ensuring exceptional service at all times.
Salary up to £30,000 with experience, 25 days holiday, cycle scheme.
Key Tasks:
Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
Effective monitoring to ensure deliveries are completed within the agreed timelines.
Pro-active problem solving with customers and colleagues when issues arise.
Resolve Credit Management Queries where necessary.
General Day to Day administrative duties.
Skills:
Knowledge of the freight transport industry
Be Customer focused with dedication in your service delivery to meet Customer needs.
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous and professional telephone mannerIf you're someone who enjoys a challenge, communicates brilliantly & loves finding solutions, we would love to hear from you