We're looking for a Customer Service Specialist who's passionate about delivering exceptional service and building strong relationships. In this role, you'll be the key link between our client's customers and the business, ensuring smooth order management and outstanding support.
What's in it for you?
Permanent role with a leading global company
Collaborative, supportive team environment.
Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development.
What you'll do:
Manage orders from placement all the way through to delivery
Communicate with customers and internal teams
Resolve issues quickly and efficiently
Drive continuous improvement in customer service
Prepare and lead regular performance reviews with customers to enhance service delivery.
Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
Inventory Management: Collaborate with various internal functions to manage customer finished goods levels and aged inventory. What we're looking for:
Experience in a customer service role, preferably within the manufacturing sector.
Technical Skills: Proficiency in SAP and