Sales / Customer Service Representative
Based in WF6 (Wakefield)
Hours: 8am to 5pm – Monday to Friday
Salary: £26,436 per annum
Our client is a manufacturer of domestic appliances, supplying both trade customers and the general public through their website, eBay and Amazon. They are looking for a Sales / Customer Service Representative to provide excellent customer support and assist with sales enquiries, orders and after-sales service.
Key Responsibilities:
* Handling customer enquiries via phone and email
* Processing sales orders and supporting order dispatch
* Assisting customers with delivery queries and after-sales support
* Managing complaints and resolving issues efficiently
* Liaising with warehouse staff and delivery carriers
* Supporting account managers and general office administration
* Providing product advice and identifying upselling opportunities
Skills & Experience:
* Excellent communication and customer service skills
* Strong problem-solving ability
* Good numerical and organisational skills
* Able to work well within a team
* Previous sales or customer service experience preferred
This is a permanent role and Concept Recruitment are acting as an introductory service. For more information, please get in touch