Customer Service / Sales Order Specialist - Minimum 2 years' experience
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent
BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.
This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities
Managing complex customer and sales order queries from start to resolution
Investigating and resolving issues across multiple systems
Working at pace while balancing competing priorities
Proactively identifying improvements and challenging existing processes where appropriate
Collaborating with internal teams to ensure excellent customer outcomes
Skills & Experience Required
Previous experience in a call centre or contact centre environment (2 years)
Proven experience handling complex customer or order-related queries
Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
High resilience and the ability to work under pressure
Self-motivated, proactive, and confident working independently
Exceptional candidates without contact centre experience may be considered.
Working Pattern
Monday to Friday, shifts between 8:00am – 6:15pm
Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months
Hybrid working: 2 days in the office / 3 days working from home
What’s on Offer
Salary of £31,665 per annum
Hybrid working model
Opportunity to step into a higher-level role with real autonomy
Strong chance of securing a permanent position with a global organisation
Candidates must be aware of the hybrid working arrangement and office location prior to interview.
To apply or for more information, please submit your CV for consideration