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Customer Service Representative
Washington
10 hours ago
Full-time
On-site
Washington, Sunderland
£28,000 - £30,000 GBP yearly
Customer Services
The Rewards and Benefits on Offer:
* Immediate start available
* A competitive basic salary and benefits
* 25 days holiday plus BHOLS
* Death in Service 2x annual salary
* Auto-enrolment pension
* Healthcare cash plan.
* The chance to gain experience with a rapidly growing blue-chip employer
* Free on-site parking
MTrec’s New Opportunity:
MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers
If you meet the person specification below, apply now for an immediate response!
The Job you will do:
* Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements
* Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
* Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues
* Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times
* Maintain system housekeeping and admin
About you:
* Experience in a customer service-focused role, ideally within engineering/manufacturing
* Experience in logistics and export documentation is desirable
* Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
* Excellent communication skills, both written and verbal, including a confident and professional telephone manner.
* The ability to work effectively as part of a team and independently when required.
* Good IT literacy, with knowledge of common Microsoft Office applications
* Immediate start available
* A competitive basic salary and benefits
* 25 days holiday plus BHOLS
* Death in Service 2x annual salary
* Auto-enrolment pension
* Healthcare cash plan.
* The chance to gain experience with a rapidly growing blue-chip employer
* Free on-site parking
MTrec’s New Opportunity:
MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers
If you meet the person specification below, apply now for an immediate response!
The Job you will do:
* Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements
* Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
* Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues
* Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times
* Maintain system housekeeping and admin
About you:
* Experience in a customer service-focused role, ideally within engineering/manufacturing
* Experience in logistics and export documentation is desirable
* Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
* Excellent communication skills, both written and verbal, including a confident and professional telephone manner.
* The ability to work effectively as part of a team and independently when required.
* Good IT literacy, with knowledge of common Microsoft Office applications