Do you have experience in a busy customer support, helpdesk or service coordination role?
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?
We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.
What you’ll be doing:
* Acting as the first point of contact for customers by phone and email
* Booking and coordinating service, maintenance and repair visits
* Planning engineer workloads and scheduling jobs efficiently
* Liaising with customers and engineers to ensure smooth delivery of service work
* Updating internal systems, job records and customer account information
* Following up on completed visits, reports, repairs and additional work required
* Supporting reactive callouts and workshop bookings where needed
What we’re looking for:
* Previous experience in customer service, helpdesk, service desk or service coordination
* Experience dealing with customers, engineers and planning / scheduling work
* Confident communicator who is comfortable working in a busy open-plan office
* Strong organisation skills with the ability to prioritise and multitask
* Good IT skills and confidence updating systems and records
* Positive team player with a proactive approach
Package:
* £26,000 salary
* 37.5 hours per week, Monday to Friday
* 25 days holiday + bank holidays, rising with service
* Pension scheme
* Enhanced family friendly benefits
* Private medical insurance after 1 year
If you have experience in a helpdesk, customer support or service planning role and enjoy being at the centre of customer and engineer coordination, we’d love to hear from you