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Customer Service Representative
Hailsham
2 hours ago
Full-time
On-site
Hailsham, East Sussex
£30,000 - £32,000 GBP yearly
Customer Services
Key responsibilities include:
* Handle customer enquiries on the phone, face to face and by email.
* Take new booking orders.
* Data entry on CRM system – ensuring accuracy and efficiency.
* Take card payments using secure portal and PayByLink.
* Issue work to drivers and calmly deal with service issues as they arise.
* Welcome, induct and host visitors.
* Administrative support throughout the business.
About you
* You enjoy helping people and are confident in building strong, trusting relationships.
* You’re comfortable chatting with customers over the phone, email, or face-to-face.
* You have a strong work ethic and like knowing your hard work is noticed and appreciated.
* You’re keen to be part of a welcoming team where everyone gets along and enjoys working together.
* You’re open to learning new things and bring a positive, friendly attitude to work
* You take pride in what you do and pay attention to the small details.
* You pick things up quickly and like tackling challenges head-on.
* You work well with others and thrive working in a collaborative team.
* The office is in a semi-rural location, so having your own transport is important.
* Marketing and events experience would be beneficial.
Key skills:
* Competent MS office skills, including Outlook, Word & Excel
* Handle customer enquiries on the phone, face to face and by email.
* Take new booking orders.
* Data entry on CRM system – ensuring accuracy and efficiency.
* Take card payments using secure portal and PayByLink.
* Issue work to drivers and calmly deal with service issues as they arise.
* Welcome, induct and host visitors.
* Administrative support throughout the business.
About you
* You enjoy helping people and are confident in building strong, trusting relationships.
* You’re comfortable chatting with customers over the phone, email, or face-to-face.
* You have a strong work ethic and like knowing your hard work is noticed and appreciated.
* You’re keen to be part of a welcoming team where everyone gets along and enjoys working together.
* You’re open to learning new things and bring a positive, friendly attitude to work
* You take pride in what you do and pay attention to the small details.
* You pick things up quickly and like tackling challenges head-on.
* You work well with others and thrive working in a collaborative team.
* The office is in a semi-rural location, so having your own transport is important.
* Marketing and events experience would be beneficial.
Key skills:
* Competent MS office skills, including Outlook, Word & Excel