Location - Scunthorpe, North Lincolnshire, DN16 1XA
Pattern of Work – 36.5 hours, Monday - Friday
What you need to know about the role
As Customer Service Representative (CSR) you will serve as the primary interface between customers and the internal organisation, managing daily operational interactions to maximise customer satisfaction and support business objectives.
Key Responsibilities
* Act as primary customer contact, ensuring timely communication and issue resolution.
* Support Account Managers with updates on orders, changes, complaints, and analysis.
* Maintain order book in line with contracts and service level agreements.
* Handle enquiries on pricing, products, and lead times within contractual obligations.
* Collaborate with Supply Chain to manage fulfilment strategies and resolve critical service issues.
* Lead complaint handling and ensure prompt resolution.
* Identify and implement process improvements to boost customer satisfaction and commercial value.
* Provide service analysis and reporting for internal reviews and customer PDCA visits.
* Ensure compliance with Health & Safety policies, including 5S and ergonomic standards.
* Represent Customer Services in cross-functional meetings and deputise for Team Managers when needed.
What we need to know about you
* Higher education level or equivalent
* Strong written and verbal communication
* Skilled in negotiation and enquiry resolution
* Solid process, product, and IT systems knowledge
* Analytical mindset with strong numeracy skills
* Commercial awareness and basic financial costing
* Detail-oriented with excellent time management
* Flexible, resilient, and collaborative team player
* Customer-focused with expertise in complaint management
What we can offer you
We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a huge range of training and development opportunities.
Whatever your stage in life, you'll find a range of benefits to complement your work-life balance. The benefits you'll enjoy include:
* Defined contribution company pension scheme
* 27 personal annual leave days + statutory bank holidays
* Life Assurance
* A comprehensive Company sick pay scheme
* Health Cash Plan via our partnership with Simply health
* Employee Assistance Programme
* Standby and call-out payments
* Family friendly benefits including enhanced maternity, paternity, and adoption leave.
What you need to know about us
British Steel is a leading European steel manufacturer, supplying premium long products around the world.
We take great pride in our history and heritage. Not many companies can claim to have generations of families dedicating their working lives to one company, one industry. Steel gets into your blood, and this drives the passion of our people. And these 2 values deliver our third value of performance – making the products our customers want now and in the future.
British Steel has a bright future and we want you to be part of it.
British Steel is an armed forces friendly company, and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners.
We may close this vacancy sooner than planned if we receive a high volume of suitable applications. To ensure your application is considered, we encourage you to submit it as soon as possible