The main purpose of this role is to contact B2B customers (business customers).
Key Day-to-Day Responsibilities
Customer Outreach: Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email.
Customer Engagement: You may need to contact customers several times to encourage them to interact and agree to the replacement.
Handover/Scheduling: Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service.
Customer Experience: Maintain a customer-facing approach. Since the replacement is necessary for the customer's services to work, there should not be any complaints.
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work