T
Customer Service Representative
Tewkesbury
1 hour ago
Full-time
On-site
Tewkesbury, Gloucestershire
£25,000 - £27,000 GBP yearly
Customer Services
Whats In It For You
* Supportive team environment
* Opportunity to develop customer service and claims handling skills
* Exposure to a fast-paced, dynamic working environment
* Chance to make a real difference to customer satisfaction
Must Have's
* Experience in customer service within hospitality and/or an office, and/or claims handling
* Excellent communication skills
* Organised and proactive approach
* Attention to detail
* Ability to juggle multiple tasks
* Experience with CRM systems (Salesforce, Instanda, Xero advantageous)
Nice to Have's
* Knowledge of FCA, PRA, regulatory standards
* Experience in insurance or financial services
* Familiarity with health and safety procedures
What Will You Be Doing
* Providing exceptional customer service via email, phone, WhatsApp
* Handling FNOL claims efficiently, liaising with internal and external stakeholders
* Updating client documentation and internal records accurately
* Staying informed about product developments and market trends
* Resolving complaints and managing difficult clients professionally
* Supporting operational improvements within the team
* Keeping your line manager updated on your progress and objectives
Helpful Extras
* Opportunities for ongoing professional development
* Inclusive and diverse workplace culture
* Potential for career progression within the company
* Regular feedback and performance reviews
Interested? Send your CV to i2i Recruitment today!
Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion
* Supportive team environment
* Opportunity to develop customer service and claims handling skills
* Exposure to a fast-paced, dynamic working environment
* Chance to make a real difference to customer satisfaction
Must Have's
* Experience in customer service within hospitality and/or an office, and/or claims handling
* Excellent communication skills
* Organised and proactive approach
* Attention to detail
* Ability to juggle multiple tasks
* Experience with CRM systems (Salesforce, Instanda, Xero advantageous)
Nice to Have's
* Knowledge of FCA, PRA, regulatory standards
* Experience in insurance or financial services
* Familiarity with health and safety procedures
What Will You Be Doing
* Providing exceptional customer service via email, phone, WhatsApp
* Handling FNOL claims efficiently, liaising with internal and external stakeholders
* Updating client documentation and internal records accurately
* Staying informed about product developments and market trends
* Resolving complaints and managing difficult clients professionally
* Supporting operational improvements within the team
* Keeping your line manager updated on your progress and objectives
Helpful Extras
* Opportunities for ongoing professional development
* Inclusive and diverse workplace culture
* Potential for career progression within the company
* Regular feedback and performance reviews
Interested? Send your CV to i2i Recruitment today!
Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion