Customer Service Representative

Are you an experienced administrator or customer service advisor?

We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience

Role: Customer service rep

Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible)

Pay: £13.45 per hour

Duration: Temp ongoing - Could potentially go perm based on performance

Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based)

Main tasks include

*

Ensure that orders are received when goods/services have been supplied

*

Liaising with suppliers to resolve any invoice queries

*

Answering the telephones and passing on messages in a professional manner

*

Taking customer orders

*

Updating customers on orders and deliveries

*

Dealing with any customer queries

*

Supporting internal staff with pricing queries

*

Data entry

Requirements

*

Excellent IT skills and proficient in the use of Google suite

*

Flexible and adaptable attitude with ability to prioritise a range of different tasks.

*

Exceptional communication skills, at all levels, both written and verbal.

*

Excellent organisational and time management skills.

*

Excellent interpersonal skills with other members of staff at all levels of the organisation.

*

Confident, enthusiastic and tenacious

*

Previous admin or customer service experience

*

Ideally you will need a vehicle to get to site as there is no public transport available

Benefits:

*

Advice and editing on your current CV

*

Dedicated team throughout your journey within the role

*

Paid holiday

*

Exclusive online services including restaurant and retail discounts

*

Chance to receive £25* for referring a friend

*

Opportunity for progression into permanent roles

*

Competitive rates of pay

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check