Our client is looking for a motivated and customer-focused individual to join their team as a Customer Service Representative.
Working alongside our field-based teams you will also be supporting new sales growth in existing accounts and managing new leads.
Role
The role of Customer Service Representative is based in the heart of the business and is responsible for looking after the needs of specified customers in a geographical area.
Working closely with the Area Sales Manager and other departments, you will be responsible for ensuring customer retention, satisfaction, and account stability, as well as assisting to grow the business within the account
This is a key role which requires the highest level of considered customer service to be delivered.
Understanding and knowledge of the customer base is vital - from order patterns, to buying frequency, to the type of customer they are and the markets they serve.
You will also work cross-functionally, in regular communication with other departments - to answer any questions and resolve any issues - including the field sales team, supply chain team, technical team, credit control team, and warehouse team.
The purpose of this role is to deliver market-leading customer intimacy to drive loyalty and ultimately business growth.
Key Responsibilities
* Customer account management
* Process incoming orders accurately, efficiently and ensure timely release to the warehouse team.
* Respond to all customer correspondence on the day of receipt
* Answer all calls in a timely and professional manner
* Make outbound product sales, and service calls, as identified in your strategy meeting or set out by manager / team leader
* Ensure all area KPI’s are achieved
* Strengthen customer relationships
* Ensure customer information and contact details are kept up to date