This position will predominantly be handling telephone queries in relation to the commencement of the annual Garden Waste subscription service.
£13.26 per hour
37 Hours per week 9am till 5-00pm
We are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join our team.
In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services.
What you’ll do: Handle a variety of incoming enquiries from residents across Sunderland Deliver excellent customer service with professionalism and empathy Provide accurate information and resolve queries efficiently Work collaboratively with colleagues to ensure a seamless customer experience.
What we’re looking for: Strong communication and interpersonal skills
A calm and patient approach to problem-solving Ability to work in a fast-paced, customer-focused environment.
Previous experience in a contact centre or customer service role is desirable.