Customer Service / Repairs Coordinator

Customer Service / Repairs Coordinator
We are currently recruiting for a Customer Service / Repairs Coordinator to join a busy and supportive team. This is a fantastic opportunity for someone with strong organisational skills and a passion for delivering excellent customer service.

The Role

You will act as a key point of contact for tenants, managing incoming calls, coordinating surveyor visits, and ensuring repair issues are resolved efficiently and professionally.

Key Responsibilities

* Answer incoming calls from tenants reporting DCM (defect/maintenance issues)

* Triage calls effectively and accurately log details

* Schedule appointments for surveyors to attend properties

* Liaise with surveyors regarding outcome reports

* Arrange remedial works with internal teams or external contractors

* Conduct follow-up calls to ensure issues have been fully resolved

* Maintain accurate records and update internal systems

Working Relationships

* Work closely with the DCM Coordinator

* Coordinate diaries for surveyors and contractors

* Act as a link between the Customer Services team and back-office functions

About You

* Previous experience in a customer service or coordination role

* Excellent organisational and diary management skills

* Strong communication skills, both written and verbal

* Ability to prioritise workload and manage multiple tasks

* Confident liaising with customers, surveyors, and contractors

* Proactive and solution-focused approach

What’s on Offer

* Monday to Friday working hours – no weekends

* Supportive team environment

* Opportunity to develop within a fast-paced role