If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
37.5 hours a week
What you’ll do at work
CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.
Your duties and responsibilities include:
* Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
* Maintain high service standards and continually improve the service to customers
* Work well within a dynamic team environment
* Negotiate, investigate and resolve issues whilst proactively seeking solutions