Customer Service Officer

Customer Service Officer – Social Care – Local Authority

£23+ per hour (negotiable depending on experience)

Hybrid working available

3 months initial contract – likely to be extended

Job Responsibilities:

Single Point of Access Team is part of the Information, Advice and Assistance to help members of the public, their families and any professionals supporting them, to access the right information at the right time. Members of the team are able to piece together information, draw details from people and identify the most appropriate team to support an individual to remain as independent as possible.

Team members act as the liaison point between different health and social care services, and the relevant teams within those, to ensure that issues are escalated appropriately. Conversations with the public can be difficult and emotive; the post holder therefore requires strong personal resilience.

You must have:

* Previous admin/business support experience within Social Care

* Experience of working directly within a local authority

Benefits of Working with On-recruitment:

* Up to a £250 referral bonus for any successful referrals – T’s & C.s apply

* Free DBS Checks

* Access to a wide range of temporary and permanent opportunities