Our client, a well-established organisation within the maintenance sector, is seeking an experienced Planning & Customer Services Manager to join their team based in Finsbury Park. This is a key leadership role, responsible for driving service excellence, team performance, and customer satisfaction.
Key Responsibilities
Develop and maintain excellent customer relationships, ensuring a consistently high standard of service
Manage customer complaints effectively, identifying patterns and trends, and leading service improvements
Lead and manage a team of planners and administrators to maximise productivity, efficiency, and effectiveness
Ensure the team adheres to all company policies, procedures, and compliance requirements
Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe service
Monitor performance metrics and implement improvements where required
Skills & Experience Required
Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector
Strong people management skills with the ability to motivate, develop, and lead a team
Advanced Microsoft Excel skills and confidence working with data and reports
Excellent communication skills, both written and verbal
A customer-focused mindset with a commitment to delivering high-quality service
Strong organisational and problem-solving abilities
What’s on Offer
A permanent opportunity within a growing and stable organisation
A collaborative and supportive working environment
The chance to play a pivotal role in shaping service delivery and team performance
If you are a driven manager with a passion for customer service and team leadership, we’d love to hear from you