Customer Service Executive

Customer Service Executive

Birmingham City Centre

£25,000 - £30,000 Per Annum

Hours: 12pm–8pm or 2pm–10pm (Mon–Fri)

Key Duties:

* Central customer support role handling inbound calls, queries, deliveries, returns, and order issues

* Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly

* Pre and post‑sales activity

* Make outbound calls to re‑engage lapsed customers, support key accounts, and promote products

* Maintain accurate CRM and sales records, assist with reporting, and support daily admin

* Vet and qualify new customer accounts; identify leads for Business Development

* Maintain high call‑answer rates and ensure all enquiries are responded to

Ideal Candidate:

* Strong communicator with excellent organisation and attention to detail

* Confident in a fast‑paced B2B environment

* Proactive, commercially aware, and comfortable with outbound calling

* Calm under pressure and committed to delivering excellent customer service