Customer Service Executive

Based in Epsom

* c£28,000 salary

* Monday – Friday, 9am – 5.30pm

Benefits:

* Genuine career progression

* Onsite parking

* 20 days holiday + bank holidays

* Pension scheme

* Genuine career progression

Job Description:

* Answering emails/phone calls from customers and solving issues.

* Follow the complaints procedure and logging all correspondence.

* Liaising with suppliers and couriers to help organise customer requests.

* Provide troubleshooting advice and arranging spare parts to be delivered.

* Booking in customers who may require on site engineer visits.

* Dealing with returns – working closely with the supplier and shipping company

* Preparing delivery/ service notes.

* Liaising with Engineers and scheduling installations.

* Generating reports for management.

* Implement systems and procedures.

* Check and respond to Google reviews.

* Working on a ticketing system.

Person Specification:

* Experience in a customer service role.

* Keen eye for detail.

* Handling and resolving problems or experience scheduling.

* Able to multi task and prioritise.

* Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.

* Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)