Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday..
Key Responsibilities and Tasks
* Client, Customer, and Carrier Interactions
* Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager).
* Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests.
* Escalate complex or sensitive issues to the Account Manager.
* Maintain accurate communication records and provide timely updates to clients and customers.
* Liaise directly with carriers to assist with client or customer delivery queries.
* Uphold Company standards of professionalism in every client and customer interaction.
Account Management Support
* Support Account Managers by handling day-to-day administrative requests and updates.
* Ensure client requirements are processed accurately and within agreed timeframes.
* Assist in preparing and maintaining job briefs, job bags, and supporting documentation.
* Keep Account Managers informed of client feedback, issues, or service concerns.
* Administration and Order Support
* Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags.
Requirements
* Customer Service experience within an office environment