Sutton Auto Factors is a leading supplier of automotive parts and accessories, providing exceptional service to trade and retail customers across the region. As our business continues to grow, we are looking for a Customer Service Executive to join our busy call centre team in Bulwell.
This is an excellent opportunity for someone who enjoys speaking with customers, thrives in a fast-paced environment and takes pride in delivering outstanding service.
The Role
As a Customer Service Executive, you will be the first point of contact for customers calling into the business. You will handle incoming enquiries, process orders, arrange same-day deliveries where required and ensure customers receive a professional and efficient service at all times.
The role requires excellent communication skills, strong attention to detail and the ability to remain calm and organised during busy periods.
Key Responsibilities
* Answer incoming customer calls in a professional and friendly manner.
* Process customer orders accurately and efficiently.
* Arrange and coordinate same-day delivery requests.
* Take card payments securely over the telephone.
* Provide customers with product availability and order updates.
* Resolve customer queries and escalate issues where necessary.
* Liaise with internal departments to ensure orders are fulfilled accurately and on time.
* Maintain accurate customer records and order information.
* Deliver a high standard of customer service on every interaction.
* Support the wider team with general administration and customer service activities.
Skills & Experience
* Previous experience within a customer service, call centre, sales order processing or telephone-based role.
* Excellent verbal communication and listening skills.
* Strong customer service focus and a professional telephone manner.
* Good attention to detail and accuracy when processing orders.
* Ability to work effectively in a fast-paced environment.
* Competent IT skills, including Microsoft Office and order processing systems.
* Experience of taking payments over the telephone would be advantageous.
* Previous experience within a call centre environment would be beneficial but is not essential.
* Experience within the automotive, motor factor or vehicle parts sector would be advantageous but not required.