Manpower UK are recruiting on behalf of our client in Jarrow who are part of the UK's leading supplier of engineering components to the design and engineering industry.
The responsibilities of the Customer Service Representative include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:
Proactively keeping customers updated on existing orders and advise of delays as necessary
Processing orders in a timely manner on our internal CRM system
Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
Co-ordinating customer returns and credits
Ensure all internal and external customer queries are responded to in the agreed time scales
Respond to live chat enquiries promptly and resolve efficiently
Complete daily allocated tasks as per the Customer Services Team rotaWhat we offer:
Competitive salary
Employer matched 5% pension contribution
Life assurance
Discretionary annual bonus
25 days annual leave plus bank holidays
Reward Gateway
Eyecare vouchers
Cycle to work scheme
Employee Assistance Programme
Sharesave
Professional training contributions
Calendar of wellbeing events