Perfect Personnel are delighted to be supporting our client, a global and innovative organisation based in Halesowen, in the recruitment of a Customer Service & Operations Coordinator.
This is an exciting opportunity for a customer-focused and highly organised individual to join a busy team where no two days are the same. You'll play a key role in delivering an exceptional customer experience while supporting sales, operations, procurement and internal business functions.
If you thrive in a fast-paced environment, enjoy building relationships and have a passion for providing outstanding customer service, we'd love to hear from you.
The Role
As a Customer Service & Operations Coordinator, you will be responsible for managing customer accounts, processing orders and ensuring a seamless experience from enquiry through to delivery.
Key Responsibilities
* Create and maintain accurate customer records, ensuring all information is up to date within internal systems.
* Support new customer onboarding and promote the use of digital tools and online services.
* Handle customer enquiries efficiently, identifying solutions and escalating issues where required.
* Work closely with the sales team to prepare quotations and recommend suitable products and solutions.
* Manage orders from initial processing through to invoicing, including amendments, cancellations, credits and returns.
* Monitor order progress and proactively identify and resolve potential delays.
* Manage customer escalations and provide timely updates throughout the resolution process.
* Process customer claims and returns in line with company procedures and policies.
* Support local warehouse activities, including stock control, order picking, packing and dispatching goods.
* Assist with procurement activities, including supplier enquiries, negotiating quotations, raising purchase orders and monitoring deliveries.
* Support the growth of e-commerce activity and encourage customer engagement with digital platforms.
* Build and maintain strong relationships with customers, sales teams and internal stakeholders.
* Support customer visits and events to strengthen customer relationships.
* Follow up outstanding customer payments in line with agreed commercial terms.
* Manage sales leads and allocate opportunities to the relevant sales teams.
* Promote sustainability initiatives, including recycling programmes.
* Ensure CRM systems are updated accurately and all tasks are completed within agreed service levels.
* Maintain accurate documentation and support internal audits and continuous improvement initiatives.
* Deliver a consistently high level of customer service and contribute to an outstanding customer experience.
About You
We're looking for someone who is:
✔ Experienced in a customer service, sales support or operations-based role.
✔ An excellent communicator with strong relationship-building skills.
✔ Highly organised with strong attention to detail.
✔ Comfortable managing multiple priorities in a fast-paced environment.
✔ Proactive, solutions-focused and able to work independently as well as part of a team.
✔ Confident using IT systems and able to learn new software quickly.
Essential Requirements
* Previous customer service experience is essential.
* Strong administrative and organisational skills.
* Excellent verbal and written communication skills.
* Good working knowledge of Microsoft Office applications.
* Experience using CRM or ERP systems would be advantageous.
What's in it for you?
* The opportunity to join a well-established global organisation.
* A varied and rewarding role with excellent development opportunities.
* Supportive team environment.
* Ongoing training and career progression opportunities.
Perfect Personnel is acting as an Employment Agency in relation to this vacancy