Customer Service Coordinator

I currently have an excellent opportunity to join a well-established organisation that supports customers across a wide range of sectors. The team is dedicated to delivering high-quality products and services, and you'll play a key role in ensuring customers receive timely, accurate and professional support. If you enjoy problem-solving, working collaboratively and providing a great customer experience, this role offers a strong platform to grow and develop.

About the Role
As a Customer Service Coordinator, you'll be the first point of contact for customer enquiries, order processing and general service requests. You'll work closely with colleagues across Customer Experience, Sales, Operations and Technical teams to ensure every customer receives a smooth and efficient service.

Key Responsibilities

Deliver a high standard of customer service and contribute to a culture of service excellence
Support customer service operations across sites and collaborate with internal teams
Ensure customer needs are met within agreed response times
Manage day-to-day activities within the Customer Experience function
Process quotations and orders accurately and efficiently
Assist with basic fault-finding steps and create service reports
Meet customer satisfaction targets and proactively resolve issues
Handle and escalate customer complaints in line with procedures
Complete administrative and order management tasks
Support customers with general product queriesSkills & Experience Required

Experience in a customer service environment that involves direct customer interaction outside a call‑centre setting
Confident in using Microsoft Office; experience with Oracle is an advantage.
Strong communication skills and the ability to work with stakeholders at all levelsWhat's on Offer

A supportive team environment
A role with variety, responsibility and customer interaction
Opportunity for a permanent position for the right candidate
Up to £30,000 depending on experience
Full-time, fully office-based
Long term temp with the potential for permanent

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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