Customer Service Coordinator

The Rewards and Benefits on Offer;

* Permanent and full-time opportunity

* An ASAP start date

* Monday – Friday working hours promoting a healthy work/life balance

* Progression and continuous development opportunities

* Recognition for good work

* Relaxed and friendly working environment

* Free on-site parking

* Company pension scheme

* 25 days holiday plus bank holidays and Christmas shut down

The Company you will be working for;

MTrec Commercial are proudly representing our prestigious client on their search for a Customer Service Coordinator. We are looking for someone who is highly motivated and is career driven and strives for success! If you feel you have the required skills and experience, then please apply for an immediate response!

The Role you will be doing;

To take ownership for the basic orders sent through from the sales team, review and liaise directly with clients finalise the sales order liaising with operational and sales team members to complete the sales orders for production in a timely manner.

Key Responsibilities:

* To manage the sale order process from handover from sales team to point of job confirmation

* To liaise with clients to ensure all specification details are finalised prior to the job being issued to the operational team.

* To manage all technical queries raised by the client in a confident, timely and professional manner so all parties are clear on the details of the final specification

* Ensure all details of the sales order are completed/inputted accurately in the internal system

* To ensure all job cards are checked, printed and issued in a timely manner minimising the number of queries by ensuring full information (e.g. drawings etc.) is provided to the operational team at the time of issue

* To take ownership of quality checks and ensure these are dealt with in a timely manner

* To take ownership of ordering a wide range of products

* To support the logistics coordinator with managing supplier links

* Deal with all job card queries to deal swiftly and efficiently

* Manage product samples

* Manage all shipping requirements

* Deputise for other team members as required e.g. holiday cover

Reception Duties

* To answer and deal with all incoming calls swiftly and professionally.

* To take care of visitors to the site.

General Administration

Provide general ad hoc admin support such as producing letters, spread sheets etc.

Produce Job Cards

Produce weekly reports.

Purchasing Goods Received, Outstanding PO’s, Raising PO’s

Maintain personnel records i.e. holidays

Maintain all factory notice boards.

Co-ordinate the shipping of packages via couriers/post.

Any other task as required by management.

About You;

Educated to A level and/or degree level

Must be highly skilled in the use of Microsoft Office.

Must have good numeracy and literacy skills.

Strong communication skills: confident to pick up the phone and build rapport with customers and colleagues

Strong interpersonal skills with the ability to diffuse potential confrontational situations with customers

Organised and able to work under own initiative.

Career driven and highly motivated

Able to use your initiative

Have a natural drive for personal and company success