B
Customer Service Coordinator
Bawburgh
3 hours ago
Full-time
On-site
NR5, Bawburgh, Norfolk
£28,000 - £28,000 GBP yearly
Customer Services
Customer Service Coordinator
Location: Outskirts of Norwich, Norfolk
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Working Pattern: Hybrid – 1 day working from home per week
*Own transport essential due to location*
Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.
This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.
Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.
Key Responsibilities
* Acting as the first point of contact for customer enquiries
* Responding to customers via telephone and email
* Processing and managing customer orders
* Building strong customer relationships
* Managing the team inbox and responding to queries promptly
* Liaising with suppliers and internal teams
* Resolving customer queries and issues
* Keeping customer records accurate and up to date
* Monitoring customer requirements and ensuring orders are placed when needed
* Gathering feedback and supporting service improvements
About You
We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.
You’ll ideally have:
* Previous customer service or customer-facing experience
* Excellent communication skills
* A friendly, professional and approachable manner
* Strong attention to detail and accuracy
* Good problem-solving and organisational skills
* The ability to manage multiple enquiries and prioritise effectively
* Good IT skills, including Microsoft Office
* A proactive and positive approach
Benefits
* 8% employer pension contribution
* 26 days’ annual leave plus bank holidays, increasing with service
* Birthday off if it falls on a working day
* Free daily lunch from the onsite café
* Discounts with hundreds of retailers and suppliers
* Life assurance at 2 x salary
* Optional private health insurance
* Discounted gym membership
* Cycle to work scheme
* Salary sacrifice car scheme
* Hybrid working
* Free onsite parking
If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.
Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk
Location: Outskirts of Norwich, Norfolk
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Working Pattern: Hybrid – 1 day working from home per week
*Own transport essential due to location*
Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.
This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.
Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.
Key Responsibilities
* Acting as the first point of contact for customer enquiries
* Responding to customers via telephone and email
* Processing and managing customer orders
* Building strong customer relationships
* Managing the team inbox and responding to queries promptly
* Liaising with suppliers and internal teams
* Resolving customer queries and issues
* Keeping customer records accurate and up to date
* Monitoring customer requirements and ensuring orders are placed when needed
* Gathering feedback and supporting service improvements
About You
We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.
You’ll ideally have:
* Previous customer service or customer-facing experience
* Excellent communication skills
* A friendly, professional and approachable manner
* Strong attention to detail and accuracy
* Good problem-solving and organisational skills
* The ability to manage multiple enquiries and prioritise effectively
* Good IT skills, including Microsoft Office
* A proactive and positive approach
Benefits
* 8% employer pension contribution
* 26 days’ annual leave plus bank holidays, increasing with service
* Birthday off if it falls on a working day
* Free daily lunch from the onsite café
* Discounts with hundreds of retailers and suppliers
* Life assurance at 2 x salary
* Optional private health insurance
* Discounted gym membership
* Cycle to work scheme
* Salary sacrifice car scheme
* Hybrid working
* Free onsite parking
If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.
Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk