Looking for a role where every conversation matters?
We're looking for enthusiastic, empathetic and customer-focused individuals to join our growing team as Trainee Customer Service Consultants.
You'll have the opportunity to support customers and supporters across a variety of well-known brands and campaigns, helping people through meaningful interactions every day.
What You'll Be Doing
✅ Handling customer enquiries via phone, email, live chat and other digital channels
✅ Providing professional, friendly and empathetic support
✅ Resolving customer queries and finding the best solutions
✅ Maintaining excellent service quality and customer satisfaction
✅ Working towards individual and team performance targets
✅ Using multiple systems to accurately manage customer interactions
✅ Supporting outbound customer contact campaigns when required
✅ Adhering to GDPR and company compliance standards at all times
What We're Looking For
We're keen to hear from people who are:
Excellent communicators, both written and verbal
Naturally empathetic and customer-focused
Positive problem-solvers who enjoy helping others
Comfortable using multiple systems and Microsoft Office applications
Motivated by achieving targets and delivering great results
Detail-oriented with strong grammar and written communication skills
Adaptable and confident interacting with a wide range of customers and supporters
What's In It For You?
✨ Comprehensive paid training
✨ Ongoing coaching and support
✨ Performance-related bonus opportunities
✨ Friendly and supportive team environment
✨ Career progression within a global organisation
✨ The chance to make a genuine difference through every customer interaction
✨ Experience working with exciting and meaningful client campaigns
🚀 Ready to Start Your Next Career Move?
If you're passionate about helping people, thrive in a customer-focused environment and are looking for a company that will invest in your development, we'd love to hear from you.
Apply today and start your customer service career in Ringwood! 🎉
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people