📍 Henley-on-Thames | 💰 c£28,000 DOE | 🕒 Full Time, Monday–Friday
Join a busy, customer-focused team where no two days are the same.
We are seeking an organised and proactive Customer Service Co-ordinator to support our valued clients and be the central point of contact for customer enquiries, orders and service requests. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you.
The Role
As a Customer Service Co-ordinator, you'll play a key role in ensuring customers receive a seamless service. You'll manage enquiries, coordinate engineer schedules, process orders, and keep operations running smoothly.
Key Responsibilities
* Handle customer enquiries via phone, email, and monitoring systems
* Log service requests and orders accurately onto the CRM system
* Schedule and allocate engineer service calls
* Coordinate service visits and ensure tasks are completed efficiently
* Arrange customer deliveries through courier services
* Maintain accurate customer records and databases
* Liaise with suppliers and couriers to ensure timely deliveries
* Support the ICT team with customer connections to remote monitoring systems
* Deliver a professional, friendly, and solutions-focused customer experience throughout
What We're Looking For
* Previous experience in a customer service, service coordination, administration, or scheduling role
* Excellent organisational skills and strong attention to detail
* Ability to manage multiple priorities in a busy environment
* Strong IT skills, including Microsoft Office
* Confident communicator with a professional and customer-first approach
* Positive, proactive attitude and strong problem-solving skills
* Experience using CRM systems would be an advantage
What's On Offer?
âś… Salary cÂŁ28,000 DOE
âś… Supportive and collaborative team environment
âś… Ongoing training and development opportunities
✅ Stable, full-time Monday–Friday position
âś… Opportunity to make a real impact within a growing business
Apply today if you're a highly organised customer service professional looking for your next challenge in a varied and rewarding role