Specialist manufacturing and insulation company requires a Customer Service Co-Ordinator to join their expanding team based in Worcester.
Previous experience in dealing with customer enquiries is essential to fulfil the role of Customer Service Co-Ordinator. Within this role you will be offered free car parking and competitive pay rates. Offered on a temporary to permanent basis, this role of Customer Service Co-Ordinator is available for immediate start.
Duties of Customer Service Co-Ordinator:
Customer Service
* Be the first point of contact for customer enquiries via phone and email
* Manage customer orders and provide updates throughout the process
* Resolve delivery, installation, and order-related queries promptly
* Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service
* Maintain accurate customer records and documentation
* Support the wider customer service team with general administration
After Care & Customer Recovery
* Take ownership of all post-installation enquiries and remedial cases from start to finish
* Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site
* Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates
* Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case
* Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays
* Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement
* Monitor remedial costs and highlight avoidable failures to support improvements across the business
Skills and attributes required by Customer Service Co-Ordinator:
* Previous experience in a customer service, aftercare, service coordination, or administrative role
* Excellent communication and relationship-building skills
* Strong organisational skills with the ability to manage multiple priorities
* High attention to detail and excellent record-keeping skills
Location: Worcester, Worcestershire
Hours of work: 9am-5pm (Monday-Friday)
Salary: £12.71 per hour
Contract: Temporary to permanent
Apply today for our Customer Service Co-Ordinator role to avoid disappointment