About the Role:
Our client is a rapidly growing supplier of high-quality products for the UK commercial construction sector. We are seeking a motivated, organized individual with a flexible and proactive approach to join our team as a Customer Service Coordinator.
This role is central to delivering excellent customer experiences, ensuring smooth after-sales operations, and maintaining high levels of satisfaction both internally and externally. You will manage customer interactions, order processing, and cross-departmental coordination to guarantee timely and accurate project delivery.
Key Responsibilities:
* Process orders accurately and efficiently, gathering all necessary customer information
* Monitor stock levels, allocate projects for delivery, and manage customer call-offs
* Liaise with Dispatch, Purchasing, and other teams to ensure orders are fulfilled on time
* Maintain exceptional customer communication through calls, emails, and correspondence
* Handle extra orders, spare parts, and urgent requests promptly to meet lead times
* Investigate queries or complaints thoroughly and ensure satisfactory resolution
* Maintain and improve internal customer service processes
* Complete weekly reporting on customer service KPIs
* Assist with additional tasks as required to support smooth business operations
Key Skills & Attributes:
* Organised and methodical, with the ability to manage multiple tasks simultaneously
* Positive, solution-focused approach to challenges
* Excellent telephone and written communication skills
* Professional, clear, and grammatically correct correspondence
* Able to work well under pressure
* Strong IT skills, including proficiency in Excel and Word
* Energetic, proactive, and committed to delivering best-practice customer service
Why Join:
This is an opportunity to be part of a dynamic and fast-paced organization with a supportive team environment. Our client values personal development and provides opportunities to grow within the business while contributing to our continued success