Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice.
About the Role
We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues.
The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery.
Key Responsibilities
* Handling incoming customer enquiries via telephone and email.
* Providing excellent customer service and resolving issues efficiently.
* Coordinating and scheduling works with customers and field-based staff.
* Maintaining accurate records and updating internal systems.
* Producing reports and processing information accurately.
* Assisting with administrative tasks and supporting the wider team.
* Ensuring customer requests are handled in a professional and timely manner.
* Working independently while also contributing positively to a team environment.
Skills and Experience Required
* Previous customer service experience is essential.
* Strong numerical skills and confidence working with figures.
* Good knowledge of Microsoft Word and Excel.
* Excellent communication and organisational skills.
* Reliable, punctual, and professional approach to work.
* Ability to work independently using initiative.
* Strong attention to detail and problem-solving skills.
* A positive attitude and willingness to learn.
* Salesforce experience would be advantageous but is not essential, as full training will be provided