Kenwood Recruitment Solutions Ltd is delighted to be recruiting on behalf of our client, a respected housing and enterprise service provider, for a Customer Service Assistant based in Leeds.
This is an excellent opportunity for a customer-focused individual to join a dynamic team in a front-facing role, acting as the first point of contact for tenants, clients, and visitors. The successful candidate will play a key role in delivering a high-quality, responsive service while supporting operational teams to meet key performance targets.
šÆ Key Responsibilities
* Deliver a professional and welcoming reception service to all visitors and clients
* Act as the first point of contact via telephone, email, and face-to-face enquiries
* Manage customer queries efficiently, ensuring timely and accurate responses
* Take ownership of enquiries, aiming for first-contact resolution wherever possible
* Support customers with rent payments and provide initial guidance on rent accounts and arrears
* Administer repair requests, including logging issues, raising jobs, and monitoring progress
* Liaise with contractors to coordinate repairs and appointments
* Maintain accurate records and ensure internal systems are kept up to date
* Ensure reception and public areas are well-presented and compliant with GDPR standards
* Provide administrative support across housing, maintenance, and lettings functions
* Assist in the day-to-day coordination of a busy media centre environment
* Handle sensitive situations with professionalism, empathy, and sound judgement
* Follow procedures relating to anti-social behaviour and liaise with relevant stakeholders
* Uphold health and safety standards in line with current policies
Kenwood Recruitment Solutions Ltd is seeking candidates who demonstrate:
* A strong commitment to delivering excellent customer service
* Excellent communication skills, both written and verbal
* Strong organisational and administrative abilities
* The ability to prioritise and manage a varied workload
* A proactive and solution-focused approach
* Emotional intelligence and the ability to manage challenging situations
* The ability to work both independently and as part of a team
š± What’s on Offer
* A supportive and collaborative working environment
* Opportunities for training and career development
* The chance to work in a varied and rewarding role
* An opportunity to contribute to improving customer experience and service delivery
š¤ About the Client
Our client is an established housing provider and is committed to placing customers at the heart of everything they do. They pride themselves on delivering inclusive, high-quality services and continuously improving customer satisfaction across all areas of their operations.
This is a temporary contract to begin with and there is a chance for this role to become permanent after 16 weeks. This role is site based and requires the successful candidate to work from Monday to Friday, 9am to 5pm.