R
Customer Service Apprentice
Royal Leamington Spa
3 hours ago
Full-time
On-site
CV31, Royal Leamington Spa, Warwickshire
£15,599 - £15,600 GBP yearly
We are looking for a motivated and enthusiastic Customer Service Apprentice to join our team. This is an excellent opportunity for someone starting their career and wishing to gain valuable workplace experience while studying towards a nationally recognised apprenticeship qualification.
Annual wage
£15,600 a year
Training course
Customer service practitioner
Hours
Working between the hours of 8.00am- 5.30pm with 1 hour lunch break and a 15 min break in the morning and afternoon.
37.5 hours a week
Start date to be confirmed
What you’ll do at work
* Welcoming customers into the showroom and providing a friendly, professional first impression
* Assisting customers with product enquiries and helping them find suitable tile solutions
* Answering telephone calls and responding to customer emails.
Supporting the processing of online orders and customer enquiries
* Learning about our product ranges, stock availability and promotional offers
* Assisting with order preparation and liaising with the warehouse team
* Supporting delivery scheduling for local and national customer deliveries
* Processing sales transactions and maintaining accurate records
* Helping to resolve customer queries and complaints in a professional manner
* Maintaining showroom displays and ensuring products are presented attractively
* Using business systems and technology to support customer service activities
* Working collaboratively with colleagues across all departments
* Following company policies relating to health and safety, data protection and customer service
Where you’ll work
15-17 Clemens Street, Leamington Spa, CV31 2DW
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Requirements
Essential qualifications
* GCSE English (Grade A* - C / 9 - 4) essential
* GCSE Maths (Grade A* - C / 9 - 4) essential
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Logical
* Team working
* Initiative
* Physical fitness
Other requirements
* Must have a driving license
* There will be some heavy lifting and showroom cleaning and maintenance
* Role can be labour intensive
Annual wage
£15,600 a year
Training course
Customer service practitioner
Hours
Working between the hours of 8.00am- 5.30pm with 1 hour lunch break and a 15 min break in the morning and afternoon.
37.5 hours a week
Start date to be confirmed
What you’ll do at work
* Welcoming customers into the showroom and providing a friendly, professional first impression
* Assisting customers with product enquiries and helping them find suitable tile solutions
* Answering telephone calls and responding to customer emails.
Supporting the processing of online orders and customer enquiries
* Learning about our product ranges, stock availability and promotional offers
* Assisting with order preparation and liaising with the warehouse team
* Supporting delivery scheduling for local and national customer deliveries
* Processing sales transactions and maintaining accurate records
* Helping to resolve customer queries and complaints in a professional manner
* Maintaining showroom displays and ensuring products are presented attractively
* Using business systems and technology to support customer service activities
* Working collaboratively with colleagues across all departments
* Following company policies relating to health and safety, data protection and customer service
Where you’ll work
15-17 Clemens Street, Leamington Spa, CV31 2DW
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Requirements
Essential qualifications
* GCSE English (Grade A* - C / 9 - 4) essential
* GCSE Maths (Grade A* - C / 9 - 4) essential
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Logical
* Team working
* Initiative
* Physical fitness
Other requirements
* Must have a driving license
* There will be some heavy lifting and showroom cleaning and maintenance
* Role can be labour intensive