IMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.
Job Overview:
The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.
Role and Responsibilities:
* As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users.
* The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.
* Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps
* Using an Excel spreadsheet to manage a caseload of client contacts
* Checking customer documentation and inputting details into Council systems.
* It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage.
Hours and Pay:
* 37 Hours per week
* £13.12 per hour.
* Weekly pay whilst through the agency!
Interested? Please Apply with your CV today! For more information, please call the office on (phone number removed)!