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Customer Service & Operations Assistant
Wellingborough
11 hours ago
Full-time
On-site
Wellingborough, North Northamptonshire
£25,000 - £27,000 GBP yearly
Customer Services
Our client are looking for a friendly, organised and enthusiastic person to join their team in Wellingborough as a Customer Service & Operations Assistant.
You’ll receive full training on their products, systems and processes, with the opportunity to develop your responsibilities as you gain experience.
You’ll work across customer service and day-to-day business operations, helping make sure their customers receive a great level of service while supporting the team with stock and supply-chain administration.
Your main responsibilities will include:
* Responding to customer enquiries by email and telephone
* Helping customers with product information, troubleshooting and general questions
* Managing warranty enquiries and claims from start to finish
* Arranging replacement products or parts where required
* Keeping accurate records of customer enquiries and warranty cases
* Learning their product range so you can confidently advise customers
* Assisting with stock management and monitoring inventory levels
* Helping coordinate incoming stock and deliveries
* Liaising with warehouses, suppliers and other members of the team
* Updating stock information and internal systems
* Supporting the wider team with general administration and day-to-day tasks
Person Specification:
You don’t need previous experience — we can teach you the role. What matters most is that you are:
* Friendly, confident and comfortable communicating with customers
* Reliable and willing to learn
* Organised with good attention to detail
* Comfortable using computers and learning new systems
* Able to write clear and professional emails
* Happy to ask questions and take responsibility for tasks
* Able to work as part of a small team
* Positive and keen to develop your skills
Basic knowledge of Microsoft Office, particularly Outlook and Excel, would be useful but is not essential.
Hours: Monday to Friday 8:00am – 16:30pm
Salary: £25-27,000 per annum depending on age and experience
Benefits: 20 days + Bank Holidays as well as closed between Christmas and New Year as gifted holiday
You’ll receive full training on their products, systems and processes, with the opportunity to develop your responsibilities as you gain experience.
You’ll work across customer service and day-to-day business operations, helping make sure their customers receive a great level of service while supporting the team with stock and supply-chain administration.
Your main responsibilities will include:
* Responding to customer enquiries by email and telephone
* Helping customers with product information, troubleshooting and general questions
* Managing warranty enquiries and claims from start to finish
* Arranging replacement products or parts where required
* Keeping accurate records of customer enquiries and warranty cases
* Learning their product range so you can confidently advise customers
* Assisting with stock management and monitoring inventory levels
* Helping coordinate incoming stock and deliveries
* Liaising with warehouses, suppliers and other members of the team
* Updating stock information and internal systems
* Supporting the wider team with general administration and day-to-day tasks
Person Specification:
You don’t need previous experience — we can teach you the role. What matters most is that you are:
* Friendly, confident and comfortable communicating with customers
* Reliable and willing to learn
* Organised with good attention to detail
* Comfortable using computers and learning new systems
* Able to write clear and professional emails
* Happy to ask questions and take responsibility for tasks
* Able to work as part of a small team
* Positive and keen to develop your skills
Basic knowledge of Microsoft Office, particularly Outlook and Excel, would be useful but is not essential.
Hours: Monday to Friday 8:00am – 16:30pm
Salary: £25-27,000 per annum depending on age and experience
Benefits: 20 days + Bank Holidays as well as closed between Christmas and New Year as gifted holiday