Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities.
This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
Leading and supporting a small team (around 3 people)
Managing customer orders from entry through to global dispatch
Overseeing export documentation and customs compliance
Liaising with freight forwarders and logistics providers
Handling customer queries, complaints and escalations
Maintaining accurate data in the ERP system (M3 essential)
Supporting pricing activity and order integrity
Ensuring compliance with international trade and customs regulations
Driving process improvements and operational efficiency
Building strong relationships across internal teams and external partners Experience and knowledge required for the role:
Experience in customer service, export, logistics or supply chain
Supervisory or team leadership experience (1-2 years minimum)
Strong ERP system experience (M3 preferred)
Good understanding of customs and export processes
Strong numerical and IT skills
Excellent communication skills
Manufacturing/engineering background preferred
Organised, consistent and process-focused approachBenefits
Early Friday finish
34 days holiday including public holidays
7% employer pension contribution
Life assurance (6x salary)
Critical illness cover
Enhanced family leave policiesThis is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter.
Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement