Pin Point Recruitment is currently recruiting for a Customer Service & Admin Officer on behalf of a well-established and growing organisation based in EN9. This is a fully office-based position offering stability, structure, and the opportunity to play a key role within a friendly and supportive team.
This is a varied and hands-on role, combining customer service excellence with significant administrative support to senior management. The successful candidate will be central to both customer satisfaction and the smooth day-to-day running of the office.
As Customer Service & Admin Officer, you will be responsible for handling customer enquiries professionally and efficiently, while also supporting the General Manager with a high volume of administrative duties.
You will take full ownership of customer queries, ensuring they are resolved promptly and to a high standard, while maintaining accurate internal records and supporting operational processes across the business.
Key Responsibilities
* Responding to customer enquiries via email and telephone in a prompt and professional manner
* Providing clear and accurate information regarding orders, deliveries, and product queries
* Taking ownership of customer issues through to resolution
* Liaising with internal teams to resolve enquiries efficiently
* Supporting sales conversions and assisting with client onboarding
* Providing extensive administrative support to the General Manager
* Managing and maintaining accurate customer communication records
* Producing and maintaining spreadsheets for tracking and reporting purposes
* Providing general administrative support to the customer services function
Additional Administrative Duties
* Ordering office supplies
* Liaising with external contractors (e.g. cleaning providers)
* Supporting the Order Processing team and providing holiday cover when required
* Assisting with general operational and administrative tasks as needed
The Ideal Candidate
Minimum 2 years’ experience in an office-based administrative or customer service role
* Excellent spoken and written English
* Highly organised with strong time management skills and attention to detail
* Confident managing a high volume of emails, calls, and administrative tasks
* Calm and professional under pressure
* Comfortable working in a fast-paced environment with competing priorities
* Able to work independently and proactively
* Strong spreadsheet skills (Excel or similar)
* Polite, professional, and customer-focused
* Reliable, dependable, and solutions-oriented
Desirable (but not essential):
* Knowledge of Health & Safety requirements or ISO standards
* Experience working with energy contracts
* Experience liaising with insurance companies
What’s on Offer
£30,000 per annum
Monday to Friday working hours (9am–5pm)
Fully office-based role
Friendly and supportive team environment
Casual dress code
Free on-site parking
Stocked fridge
One-hour lunch break
Opportunity to gain exposure across multiple areas of a growing business
This is an excellent opportunity for someone who enjoys helping customers, organising processes, and being an integral part of a growing organisation