Role: Customer Service Agent
Type: Contract (6 Months)
Location: Newcastle, UK
Working Model: Onsite
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
Acting as first point of contact for Personal Loans account holders via inbound calls
Take responsibility for managing customer information in line with GDPR experience
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Striving to ensure a first-outcome resolution for our customers
Able to work in a fast-paced environment while ensuring that processes & procedures are followed
Can ensure that customer records are kept accurate and up to date
Able to achieve Key Performance Indicators such as Average Handling TimeRequired:
Call Centre/Contact Centre Experience
Customer Service ExperienceDesirable:
Financial Customer Service Experience
Personal Loans Service Experience
Customer Records Management
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com
Randstad Technologies is acting as an Employment Business in relation to this vacancy