Customer Service Representative – A Lings Group Ltd
About Us
A Lings Group Ltd is a rapidly growing home emergency services provider, delivering Gas, Plumbing, Electrical, and Drainage services to private and insurance-backed clients across South London.
With over five years of continuous growth, we pride ourselves on reliability, speed, and excellent customer service. We are now looking to expand our office-based customer service team to support increasing demand.
Our office is conveniently located just a 10-minute walk from Hackbridge Station, with direct rail links into central London.
The Role
As a Customer Service Representative, you will play a key role in the day-to-day running of our operations. You’ll be responsible for handling inbound calls, booking jobs, managing enquiries, and supporting engineers in a fast-paced environment.
This role suits someone who remains calm under pressure, is highly organised, and communicates professionally at all times.
Key Responsibilities
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Answer inbound customer calls and book jobs accurately
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Prioritise emergency work and manage workloads efficiently
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Compile and action customer reports same day or next day
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Respond to customer emails in a professional and timely manner
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Liaise with engineers and internal teams to ensure smooth job progression
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Participate in a weekend rota (paid at enhanced overtime rates)
What We’re Looking For
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Previous experience in a customer service or office-based role (essential)
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Ability to work in a fast-paced, high-pressure environment
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Strong attention to detail and accuracy
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Confident IT skills (CRM systems, email, booking software)
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Flexible approach, particularly during peak winter periods
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Reliable, positive attitude with a willingness to learn
Experience within home emergencies, trades, insurance, or facilities management is advantageous but not essential.
What We Offer
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Paid overtime and weekend rota enhancements
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Company pension scheme
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Full training on systems and processes
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Clear progression opportunities
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Supportive, fast-growing team environment
Working Hours
Monday to Friday, 42.5 hours per week, plus participation in a weekend rota (overtime paid)