Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.
Key Responsibilities
Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.
Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.
Compliance: Managing sensitive data strictly in line with GDPR requirements.
Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.
Requirements
Mandatory: Previous experience in a Call/Contact Centre and Customer Service.
Desirable: Background in Financial Services, Personal Loans, or CRM systems.
Skills: Strong collaboration, professional communication, and ability to follow strict procedures.If you interested then please apply and also please share your updated resume on yogeshwari. s @ (url removed) and I will give you call back to discuss the role further.
Randstad Technologies is acting as an Employment Business in relation to this vacancy