An exciting opportunity has become available for an experienced Customer Service Advisor to work for a trailblazing installations company based in LS15.
Job purpose:
To assist and support the Customer Service team with any administrative duties including answering any telephone, email or live chat queries in a professional, timely manner, ensuring an excellent customer service throughout their journey.
Key Responsibilities:
* Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes.
* Help resolve issues and troubleshoot technical problems, where necessary escalate to a technical expert.
* Provide customers with accurate information about products and services ensuring a good customer outcome.
* Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
* Update the admin platform regularly to ensure all information is being recorded correctly for each job.
* Handle and manage through to a satisfactory resolution any emails from the Service and Repair inboxes.
* Ensure that all customers receive accurate and timely support that is relevant to their circumstances.
* Update all inhouse systems and excel documentation as and when required.
* Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
* Provide administrative support to other managers in various departments if required.
* Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment.
Experience and Qualifications:
* 12 months plus experience working in a Customer Service Role or similar, with excellent verbal communication skills.
* Experience in delivering a right first-time good outcome for a customer.
* Experience of working in a fast paced, vibrant and at times pressured environment.
* Familiar with owning a customer enquiry/complaint through to resolution.
* Understanding of a positive customer experience.
* Caring and compassionate nature.
* Confidence in working on your own initiative as well as within a team environment.
* Driven to deliver a good outcome for customers.
* GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
* Patient and committed to excellence.
* IT Literate.
* Active listening skills.
Benefits:
We have a great culture, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include...