Customer Service Advisor
Location: Cranfield, Bedfordshire | Office-based
Salary: £28,000 - £30,000
Hours: Monday–Friday 7.30am – 4.30pm + every other Saturday 8am – 12.30
The Role
You’ll be the first point of contact for customers, handling enquiries, booking appointments and coordinating mobile technicians to ensure a smooth, professional service from start to finish.
Responsibilities
Answer inbound calls and emails
Book and schedule jobs for technicians
Provide service advice and updates
Manage diaries, admin and payments
Liaise with insurers/suppliers
Deliver excellent customer service throughout
Skills & Experience
Customer service or call handling experience
Strong communication and organisation skills
Confident with systems and admin tasks
Able to prioritise in a busy environment
Automotive/service industry experience helpful but not essential
What’s on offer
Permanent role with a growing local business
Friendly team and full training provided
Career progression opportunities
Free parking