Customer Service Coordinator
Wolverhampton
£25,500 per annum (£13.28 per hour)
Monday – Friday, 8am–5pm
Temp to Perm
Our client is a well-established specialist manufacturer and supplier, providing bespoke solutions to customers across a range of industries throughout the UK. Due to continued growth, they are looking to recruit a Customer Service Coordinator to join their busy operations team.
This is a fast-paced role where customer service is key. You'll be the first point of contact for customers, ensuring enquiries are handled efficiently and deliveries are coordinated smoothly.
Key Responsibilities:
Managing customer enquiries and resolving issues in a professional manner
Liaising with customers regarding delivery requirements and order updates
Coordinating with transport providers to arrange deliveries
Maintaining accurate records and updating reports
Using Microsoft Excel and internal systems to manage customer information
Supporting the wider team with administrative duties as required
What we're looking for:
Previous customer service experience
Excellent communication and telephone skills
Strong IT skills, particularly Microsoft Excel
A proactive and organised approach to work
Ability to work independently in a busy environment and manage multiple priorities
If you enjoy building customer relationships, solving problems and working in a fast-moving environment, we'd love to hear from you