If you are passionate about delivering excellent customer service and supporting a seamless customer journey, we would love to hear from you!
We are looking for a proactive and organised Customer Service Advisor to join our team in Coalville. You will play a key role in managing orders, resolving queries and ensuring a positive customer experience at every stage.
About the RoleMain Responsibilities
• Manage the sales and vendor order processes, ensuring efficient administration and high customer satisfaction.
• Proactively engage with customers via our Antalis Web Chat Facility, managing customer queries efficiently and escalate when required.
• Work closely with Sales, Logistics and Credit Control to resolve customer queries.
• Identify process improvements and support best practice across the team by sharing learnt lessons to the wider team.
• Ensure compliance with company processes and meet daily KPI and performance targets.
Benefits
Company contributory pension and life assurance schemes
Flexible buy/sell holiday scheme
Eye care vouchers
Cycle to Work Scheme
Fiat discount offer
Free Parking Provided
Requirements
• Strong customer service and problem solving skills.
• Excellent communication and relationship building abilities.
• Highly organised with the ability to prioritise workload.
• Good attention to detail and administrative accuracy.
• Proactive mindset with a focus on continuous improvement.
• Experience with order management or CRM systems desirable