Working Hours: 08:00 am - 17:00 pm Monday - Friday
Location: Cheltenham
We're recruiting for a Front of House / Customer Service Advisor to join a fast-paced accident repair centre.
Reporting directly to the Body Shop Manager, this role is ideal for someone who thrives in a customer-facing environment and takes pride in delivering a first-class service. You'll be the key point of contact for customers, ensuring their vehicle repair journey is handled efficiently, professionally and with genuine care from start to finish.
The role requires a confident communicator who can manage customer expectations, coordinate repair requirements and maintain exceptional service standards in a busy, hands-on environment.
Responsibilities of a Front of House/CSA/Customer Service Advisor:
Deliver consistently excellent customer service
Confidently multi-task and prioritise workload in a fast-paced environment
Maintain a high level of accuracy and attention to detail across all administrative tasks
Scan, file, and manage documentation in line with procedures
Coordinate and book parts efficiently to support operational workflows
Skills and Qualifications of a Front of House/CSA/Customer Service Advisor:
Experience of working in a modern Accident Repair Centre/Bodyshop is desirable for this role
Excellent customer service and organisation skills
Good IT skills
Experience of cash credit control
Excellent administrative skills
Ability to work well under pressure and to tight deadlines
Ability to work within a team environment
This is a full-time, permanent position for a skilled and courteous Front of House/CSA to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression is encouraged. Previous experience in a Bodyshop environment is desired.
Click 'Apply Now' to take the next step in your career.