Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team.
If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required.
As a Customer Service Advisor, you'll support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way.
The Role
As a Customer Service Advisor, you'll manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently.
* Handle inbound customer calls and enquiries.
* Manage customer cases from start to finish.
* Arrange suitable replacement vehicles.
* Liaise with repair garages, external organisations and other stakeholders.
* Keep customers updated throughout the process.
* Maintain accurate records using internal systems.
* Prioritise multiple cases while meeting service standards.
* Work closely with colleagues to deliver an excellent customer experience.
About You
We're looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment.
You'll ideally have:
* At least 2 years' experience in customer service, contact centres, administration or another office-based role.
* Excellent communication and customer service skills.
* Strong organisation and attention to detail.
* Good IT skills and confidence using computer systems.
* The ability to manage multiple tasks and work as part of a team.
* A positive attitude and willingness to learn.
Whether you're currently working as a Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Administrator or Case Coordinator, we'd love to hear from you. If you're looking to build a long-term career, this Customer Service Advisor - Claims opportunity offers excellent training and genuine career development.
What's on Offer?
* Salary of £28,089.10 per annum
* Monthly team bonus
* Contributory pension scheme
* Full training and ongoing development
* Friendly and supportive working environment
* Excellent location close to public transport, shops, cafés and the seafront
If you're ready for your next challenge, apply today to become a Customer Service Advisor and join a growing business where your customer service skills will make a real difference