Our client based in Bristol is looking to recruit a Customer Service Advisor to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Customer Service Advisor you will:
* Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
* Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
* Maintain up to date with industry regulations and products.
* Ensure accurate record keeping for all customer contact and decisions.
* Liaise with other departments as needed.
* Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Service Advisor, you must have:
* Previous experience within a call centre environment, preferably inbound.
* Proven experience taking ownership of cases seeing them through to resolution for the customer.
* Excellent communication and relationship building skills.
* Ability to work to KPIs.
* Prior experience within a regulated environment would be beneficial.
* Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Service Advisor, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.