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Customer Service Advisor

Norwich
2 days ago
Full-time
On-site
Norwich, Norfolk
Customer Services
We're looking for a proactive and approachable individual to join a customer support team focused on delivering high-quality service. You'll play a key role in ensuring customers receive the support and guidance they need, helping to maintain a smooth and positive experience.

Responsibilities

Providing friendly and professional customer support
Responding to queries and resolving issues efficiently
Supporting day-to-day operations across multiple sites
Sharing accurate information on processes and services
Working closely with internal teams to improve the overall customer experience

About You

Previous experience in a customer-facing or service-based role
Confident communicator with strong interpersonal skills
Organised, with the ability to manage tasks across different locations
Proactive, reliable, and solutions-focused