Customer Service Advisor

Customer Service Advisor

Inverness

£27K plus overtime

Role:

To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team.

* Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.

* Complete standard processes efficiently.

* Deal with customers face to face to deliver good service and develop repeat business.

* Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.

* Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.

* Complete daily administrative work as required, both accurately and on a timely basis.

* Maintain a safe clean working environment in line with health and safety requirements.

* Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

* Provide accurate information to customers.

* Qualify potential customers and manage risk.

* Contribute to an ongoing positive team environment.

* Undertake additional work as required to meet and exceed the expectations of the customers.

* Competent with Excel and Word.

* Willingness to work flexibly to meet business and customer needs promptly and effectively.

* Attention to detail.

* A calm and analytical approach to problem solving.

* Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.

* Ability to quickly identify and prioritise issues, create solutions and meet deadlines.

* Ability to work under pressure.

* Ability to build strong relationships with internal teams and external customers