Our client based in Bradford is seeking a friendly, professional, and organised Customer Service Advisor to join their team. This is a fantastic opportunity for someone who enjoys helping customers, managing enquiries, and providing excellent service in a fast-paced environment.
As the first point of contact for customers, you will play a key role in maintaining strong relationships and ensuring all enquiries are handled efficiently and professionally.
Key Responsibilities
* Answer incoming customer telephone calls and provide a high level of customer service.
* Respond to customer enquiries via email in a timely and professional manner.
* Process and update customer information using the company's in-house system.
* Handle customer queries, complaints, and requests effectively.
* Liaise with internal departments to ensure customer requirements are met.
* Maintain accurate records of customer interactions and communications.
* Provide administrative support to the wider team when required.
* Ensure all customer information is handled confidentially and in line with company procedures.
Skills & Experience Required
* Previous customer service or office administration experience preferred.
* Excellent telephone manner and communication skills.
* Strong written communication skills with the ability to draft professional emails.
* Good IT skills and confidence using computer systems.
* Strong attention to detail and organisational skills.
* Ability to prioritise workload and work effectively in a busy environment.
* Positive attitude with a proactive approach to problem-solving.
What We Offer
* Competitive pay of £13.50 per hour.
* Full-time position working 38 hours per week.
* Supportive and friendly working environment.
* Training on company systems and processes.
* Opportunity to develop and grow within the business.
If you are passionate about delivering excellent customer service and enjoy working as part of a team, we would love to hear from you